We are Open for Reservations
Rates for June-September 2020: R500 per person, per night (R750 double),
including an a la carte breakfast*.
*Breakfast serving standards have been reviewed to replace the usual buffet with a la carte breakfast options presented to guests to avoid any instances of buffet contamination during this high alert period.
Check-In: All items on the front desk (pen, registration form and room key card) and the receptionists hands are sanitised, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards. The speed point machine is sanitised before and after every use. No cash will be accepted during this time. Credit card and cleared EFT payments only. Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing.
Room cleaning: The hotel staff clean each room every two days and exchange linen every three days. Where guests have checked out, departed rooms are cleaned and sanitised. Laundry: Linen and terry (towels) are washed on the hottest wash cycle at 80°C. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.
The COVID-19 protocol that we have put in place at De Noordhoek Lifestyle Hotel is for the safety and reassurance of staff and guests. It includes but is not limited to:
Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the hotel guests will be required to:
– Complete and sign a questionnaire
– Allow their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in. If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in nd will be referred to a private medical facility (Constantiaberg Medi-Clinic) or our nearest public medical facility (False Bay Hospital).
Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces. Staff hand sanitisers (alcohol based) have been rolled out in back of house areas (such as kitchen, office, laundry, staff restaurant and bathrooms) as well as front of house guest areas (such as reception desk, bar, restaurant, lounge and conference room).
Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas of the hotel with a notice encouraging regular use.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face.
In addition to regular routine cleaning, we have implemented the wiping down of all surfaces with a chemical disinfectant. It is applied to surfaces as a sealant prior to the daily regular routine cleaning that is taking place, which includes: all door handles, restaurant table tops, bar counters, boardroom tables, hand rails on stairwells, buttons of lifts, speed point machines, front desk counters and entrance door handles.
Protective wear such as protective gloves and face masks are issued to housekeeping and public area Guest Service Attendants when on duty and all equipment is cleaned with a polycide chemical (disinfectant cleaner) between guest and rest rooms.
Anyone showing symptoms of COVID-19 will be referred to the general manager of the hotel for further action to take place, such as contacting the NICD hotline. The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.
While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease.